100% Money Back Guarantee Policy
We stand behind the potency, quality, purity and effectiveness of our products and offer a 100% money back guarantee on all 150g bags of Hydrilla Verticillata.
Wholesale Order Return Policy
If you are purchasing case quantities or larger of our 150g bags of Hydrilla Verticillata for resale, we stand by our 100% money back guarantee. If a customer purchases a 150g bag of our product and they return it to you because they are not satisfied, simply contact us with a copy of the customers record of purchase (receipt) and we will refund the wholesale price you paid for that item.
Please note that we do not offer refunds on 1kg bags or bulk purchases of raw Hydrilla Verticillata powder. If you are considering purchases of larger quantities we recommend first ordering a 150g bag to test the product meets your needs if you are unsure.
Damages During Shipping
Although extremely rare, if a product arrives damaged during shipping, please immediately document it with pictures and contact us so we can create an insurance claim with our shipping service (USPS or FedEx). If your products arrive damaged during shipping we are happy to refund the price you paid for that product and ship you a replacement at no charge.